Dear BSC Online Community members,

Performance measurement is critical to providing businesses with a way to see if they are going in the right direction to achieve improved performance. At Virginia Tech, we are conducting a survey study on how performance measurement systems are used - in particular, the "performance review process" activities, which are prescribed as a mean to extract value from performance information but thus far have received little research attention. Your experiences with the performance review process are very important to this study.

We seek participants who are familiar with their organization's performance measurement system (or, performance scorecard) and have participated at least twice in performance review meetings within the past 12 months. Participants will complete an online survey questionnaire. Whether your organization is large or small, manufacturing or service, in the private or public sector, you can participate in this important research study.

All participants may request a summary report of the study findings by filling out the request form at the end of the survey. We assure confidentiality to all participants of the study. Your email address or other personal information will never be associated with your survey responses and will not be shared with anyone outside the research project.

If you or a colleague would be interested in participating in this study, please follow the link below to reach the survey. Please enter "19084" for your access code to begin the survey. The survey should take approximately 25-30 minutes to complete. You may save your progress and continue at a later date and time if needed.

https://s-6dfho-293514.sgizmo.com/?acode=19084

The survey is available until June 30, 2010. If you have any questions or would like additional information, please feel free to contact us by any of the means listed below. We thank you in advance for your interest and participation in this study.

Sincerely,

Pimsinee Chearskul, Graduate Research Fellow
Dr. Eileen Van Aken, Associate Professor
Grado Department of Industrial and Systems Engineering
Virginia Tech
250 Durham Hall (0118)
Blacksburg, VA 24061
Phone: 540/231-0483
Fax: 540/231-3322
Email: pimsinee@vt.edu or evanaken@vt.edu

Dear All,

We are writing again to request your help with our survey study on the "performance review process." If you have already completed the survey, please accept our sincere thanks.

If you have not yet had a chance to complete the survey, please consider taking 25-30 minutes now to go to the website below and complete the online survey. Please enter "19084" for your access code to begin the survey. We assure confidentiality to all participants of the study. All participants may request a summary report of the study findings.

https://s-6dfho-293514.sgizmo.com/?acode=19084

The survey is now available until July 31, 2010. We would be very appreciative if members of this forum participate because it is only through practitioners like you sharing your experiences that we can better understand the role that performance review activities have in obtaining benefit and value from the performance measurement system.

Thank you for your interest,

Dr. Eileen Van Aken, Associate Professor
Pimsinee Chearskul, Graduate Research Fellow
Grado Department of Industrial and Systems Engineering
Virginia Tech
250 Durham Hall (0118)
Blacksburg, VA 24061
Phone: 540/231-0483
Fax: 540/231-3322
Email: pimsinee@vt.edu or evanaken@vt.edu